Return, Refund, and Cancellation Policy

At The Aura Store, every drop is custom-made to order specifically for you. Because we do not hold dead inventory, our return policies differ from those of mass-production marketplaces.

1. Damaged, Defective, or Wrong Items: Your satisfaction is our absolute priority. If your order arrives physically damaged, misprinted, or with incorrect sizing due to an error on our part, we will issue a replacement at zero extra cost.
   Reporting Window: You must report the issue within 48 hours of delivery.
   Requirement: Please email us at contact.aurastore@gmail.com with your Order ID and 2-3 clear photographs/unboxing videos of the damaged garment or printing defect. 

 2. Sizing and Change of Mind

•  Custom Made: Because each item is printed on-demand based on your specific variant selection, we do not support returns, refunds, or exchanges for change of mind or accidental incorrect size choice. 
• Size Guide Note: We highly recommend reviewing our detailed oversized drop-shoulder size chart listed on the product pages before checking out.

 3. Order Cancellations
 Prepaid Orders: Can be canceled or modified within 3 hours of purchase by contacting our support team. Once the design enters our printing queue, cancellations cannot be processed.

4. COD Returns (RTO): If a customer repeatedly rejects or refuses a Cash on Delivery package at their doorstep without a valid reason, their shipping address and phone number will be permanently blacklisted from our storefront across the pan-India network logistics.